Sector Specific Course Details
We Offer an Exclusive Selection in Sector Specific Professional Courses |
Healthcare Essentials
Duty of Care * Privacy and Dignity * Handling Patient Data
Infection Prevention and Control * Mental Health in Healthcare
Principles of Public Health and Health Promotion * Identifying and Preventing Healthcare Fraud
Introduction to Healthcare Informatics * Patient-Centered Care
Healthcare Quality Improvement
HIPAA Compliance Essentials
What is HIPAA compliance? * Protected Health Information
What are the HIPAA rules? * Introduction to the HIPAA revenue cycle
Common HIPAA Privacy Violations in the Workplace * Patient Rights
The HIPAA Privacy Rule * The HIPAA Security Rule
Being a HIPAA-Compliant Employee * HIPAA and Cybersecurity
Retail Applied
Adopting a ‘Customer First’ Mindset * Commercial and Product Awareness
Coaching Retail Employees * The Importance of Store Windows
GDPR in a Retail Environment * Ethical Retail
Attention to Detail * Using your Initiative
Handling Complaints – Taking Ownership * The Self-Service Experience
Retail Essentials
Greeting Customers * Service at the Cash Register
Connecting with Customers * Giving Advice (Confidently)
Dealing with Stressful Situations * The Importance of Procedures
The Basics of Commercial Awareness * Developing Product Knowledge
The Desire to Help Others * Service with a Smile (Even When Tired)
Retail Mastery
Social Commerce
Online Stores in Offline Spaces
Hyper-Personalization and Hyper-Localization
Retail and Augmented Reality
Creating a Retail Experience – Not just Shopping