Duty of Care * Privacy and Dignity * Handling Patient Data
Infection Prevention and Control * Mental Health in Healthcare
Principles of Public Health and Health Promotion * Identifying and Preventing Healthcare Fraud
Introduction to Healthcare Informatics * Patient-Centered Care
Healthcare Quality Improvement
What is HIPAA compliance? * Protected Health Information
What are the HIPAA rules? * Introduction to the HIPAA revenue cycle
Common HIPAA Privacy Violations in the Workplace * Patient Rights
The HIPAA Privacy Rule * The HIPAA Security Rule
Being a HIPAA-Compliant Employee * HIPAA and Cybersecurity
Greeting Customers * Service at the Cash Register
Connecting with Customers * Giving Advice (Confidently)
Dealing with Stressful Situations * The Importance of Procedures
The Basics of Commercial Awareness * Developing Product Knowledge
The Desire to Help Others * Service with a Smile (Even When Tired)
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